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The data within a hospital's IT system has become a crucial element of efficient hospitals in today's modern world. While the human element is still a very important factor in providing hospital care, the many transactions that are managed through the IT system provide the backbone for the system.
Any type of failure in regard to the information can cause serious issues. It could lead to a shut down of entire hospital systems. This is an extreme example, but even small bottlenecks in the system have the potential of causing serious issues for patient care, as well as hours of wasted time, while the problem is rectified.
Why is business transaction management important for hospitals?
Healthcare professionals rely on data for both business-critical services such as lab results, vital signs, radiology reports and medication, and less critical services such as coordinating patient visiting details. The data needs to be moved to the right people at the right time, in an efficient and effective manner. In order for this to happen, there needs to be some way to monitor the data.
There is no question that hospitals must be run as a business, even while they provide life saving services. Each time a piece of data is transferred from department to another, that packet becomes a "business transaction." All of these transactions hold vital information that must be up-to-date, available and visible at all times. For example, if a patient's historical data is not current, a physician at a provider could write a script for a medication that this patient is allergic to. As so many care providers complete the migration to electronic medical records (EMR), these transactions become patient-critical.
In this important business, transactions may not be about money directly, but they are still transactions that need to be monitored. No hospital needs patient problems created through lack of visibility into transactions that consolidate electronic medical records. The solution is to move beyond depending on humans to keep track of every detail. Even in a 100 bed hospital this is impossible. There are just too many transactions to keep track of. That is where a business transaction management solution comes in.
The BTM elements needed for a hospital
The critical element of any business transaction management model used in a hospital is the ability to capture and track all transactions across all IT tiers, automatically and on a continual basis. There needs to be an end-to-end visibility of all transactions, across all tiers. There are needs to be detailed information about performance, availability, compliance measurements, flow topology, resource consumption and other important IT metrics.
It is also very important that the IT management processes are prioritized based on the business needs of the hospital. Business transaction management software reveals how business transactions are interacting with IT components, and also how specific components affect the business.
A solid business transaction management application monitors the transactions throughout the system and alerts IT staff as problems develop. This is exactly what AutoPilot (from Nastel Technologies) does, and the reason that it is becoming more widely used in hospitals.
BTM - Guaranteeing Patient Data Availability 24/7
The ability to capture significant quantities of data from each of the points where a patient interacts with a physician or a hospital is something that cannot be overlooked by a hospital. The issues that can result from not having this data readily available cannot be stressed enough. Being able to maintain accessibility this data twenty-four hours a day, seven days a week is crucial.
AutoPilot helps make sure this is happening and is able to alert your IT staff before small problems cascade into larger failures. It is able to do this through its inclusion of a complex event process (CEP) engine which dynamically searches event streams looking for symptoms signifying potential problems.
BTM – Preventing Problems before They Start
AutoPIlot can be used by a hospital to monitor and alert the necessary people on the movement of vital data. In accordance with HIPAA regulations, Nastel AutoPilot can help providers with regulatory and compliance issues by safeguarding data as it is transmitted. It monitors the performance and availability of applications and middleware from a single point of control. It has Predictive Alerts and preemptive automated actions. All this is possible through a specialized complex event processing (CEP) engine.
IT teams find that AutoPilot almost eliminates pages in the middle of the night. And that fear that your boss knows something is broken, and you don't know is gone. The problem predictive ability that reduces the IT team's mean time to know (MTTK) to minutes instead of hours or days not only saves time, in a hospital setting, it has the power to save lives.
Adding a business transaction management solution to the IT structure means that hospital management can rest assured that the crucial IT tasks that the entire hospital is so dependent on work smoothly each and every day. And if a problem does develop, IT will have the tool it needs to locate the problem promptly.
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